I am picking up my first CSA delivery tomorrow. I got an email yesterday, saying that the boxes would be labeled with our names and that we would need to check off our names on a clipboard. The delivery is to a house, so there didn’t seem to be a guarantee that there would be anyone around to assist me. (the delivery hours are 2 to 9, so that’s a pretty big unknown window.)
I emailed back to see if there was any accommodation we could make with my box so I could find it. They got back to me right away, cheerfully said they would put a ribbon on the box, set it at the front of the stack, and could let me know when the driver dropped off the delivery so I could come meet him and get my box directly from him. As for the checking my name off, don’t worry about it.
No freaking out. No flailing. No “we don’t know how to deal with this.” No “you should have let us know sooner.”
In case anyone was wondering, this is how it should always, always be done. Treat people with mindfulness, dignity, and be willing to change your procedures and perspective. Change is good.
I know this is such a little thing, but I’ve been smiling about it for an hour. Think how happy I’d be if this were my life every day!
Blind inFlight 
And this is good!!!!
YES!